Agreement and scope

• By creating an account and using the services, you confirm you have read and accept these general Terms and any rules, bonus conditions, and policies referenced here.
• Access from Bangladesh must comply with Bangladesh law. Gambling is broadly restricted under local legislation, and you are responsible for confirming that your use is allowed.

Eligibility and registration

• You must be at least 18 years old and legally capable to enter a binding agreement.
• Registration requires accurate personal information. You agree to keep details updated and to complete identity checks when requested.
• One account per person, household, device, and payment instrument unless we state otherwise. Duplicate accounts may be closed and related bets voided.

Changes to terms

• DBBet may modify these Terms or product rules to reflect legal or operational requirements.
• Material updates will be posted on the website or app. Your continued use after the effective date means acceptance.

Proper use of services

• Services are for personal, non-commercial entertainment.
• Prohibited actions include: using bots or automated scripts, colluding or syndicate betting, interfering with any event, exploiting errors, scraping odds or content, and attempting unauthorized access.
• We may suspend or close an account for breach, suspected fraud, or where use is not allowed by law.

Content and intellectual property

• All software, logos, text, odds, event data, and media are protected intellectual property. You receive a limited, revocable license to access the services.
• You must not copy, redistribute, or use content for commercial purposes without prior written permission.

Liability and risk

• Betting involves financial risk. You are responsible for your decisions and for the security of your devices and credentials.
• We do not guarantee uninterrupted access. We are not liable for losses caused by telecom, power, or third-party failures.
• Where liability arises, the maximum is limited to the amount of the relevant bet or your account balance, whichever is lower.

Legal compliance and jurisdiction

• Use of the services is void where illegal. You must stop using the services if local rules change and access is no longer allowed.
• Disputes are governed by the laws and courts of the licensing jurisdiction stated in our corporate details, subject to mandatory consumer rights that apply to you.

Eligibility to place a bet

• Only verified users who are 18+ and not self-excluded may place bets.
• We may restrict betting from certain locations or networks if required by legal or integrity controls.

Bet acceptance and settlement

• A bet is accepted when it appears as confirmed in your betslip and in your account history. Pending or processing status means not yet accepted.
• Odds and markets are subject to change until acceptance. Obvious pricing or event listing errors may lead to voiding or re-pricing according to our error policy.
• Results are settled based on official sources and competition rules at the time of the event conclusion. In-play bets are settled using our live data records.

Minimum and maximum stakes

• Minimum and maximum bet amounts vary by market, sport, product, and currency and are shown on the betslip.
• We may limit stakes, reduce exposure, or refuse bets to protect integrity and manage risk.

Calculation of wins and losses

• Returns = stake x odds for single bets, subject to market rules. For multiple bets, the product of legs applies.
• If a leg is void or a push, that leg settles at odds of 1.00 and the remainder stands unless the market rules state otherwise.
• Dead heat rules may apply to events with tied outcomes, proportionally reducing returns.

Betting restrictions

• We may suspend markets, cancel offers, or restrict features where an event is postponed, abandoned, or where suspicious activity is detected.
• Use of bonus funds or free bet tokens follows specific bonuses rules stated in the promotion. Abuse can lead to cancellation and account action.

Cancellations and voids

• We may void a bet for errors, rule breaches, self-exclusion, prohibited betting patterns, or where your participation is not allowed by law.
• If an event is cancelled and not completed within the timeframe set in market rules, affected bets may be void.
• Cash Out, where available, is offered at our discretion and may be unavailable during suspensions or data delays.

Account funding

• Deposits may be made using methods shown in your account cashier, such as bank transfer, cards, e-wallets, and local mobile financial services. Availability depends on your location and regulatory controls.
• The name on your payment method must match your account name. Third-party payments are not allowed.
• Deposit limits, fees, and supported currency, including Bangladeshi Taka, are displayed before you confirm.

Withdrawals

• Withdrawals are sent to the original deposit method where possible. You may be asked to choose an approved alternative if a method does not support payout.
• Processing times vary by method and KYC status. Internal review generally occurs within 24 to 72 hours, then payment provider timeframes apply.
• We may request source-of-funds documents before releasing funds.

KYC and AML checks

• Identity verification is required before certain deposits, any withdrawal, or when cumulative activity crosses thresholds set by AML rules.
• You agree to provide valid ID, address, and payment ownership evidence. Failure to pass checks may lead to reversal of transactions and account restrictions.

Transaction security and restrictions

• We may decline, delay, or reverse a transaction to meet legal, AML, or risk requirements.
• Chargebacks and payment disputes may result in account suspension, balance adjustment, and recovery of costs.

Cancellations and errors

• Deposit or withdrawal requests can be cancelled in your account while pending. Once processed, reversals are not guaranteed.
• If a credit is made by mistake, you must inform us and the amount may be reclaimed.

Bonuses and funds

• Bonus balances, free bet tokens, and promotion winnings are subject to specific terms that govern wagering, expiry, and withdrawal conditions. You should read those terms before use.

Our approach

• Betting should be recreational. Set time and money limits and do not chase losses.
• If gambling affects your finances, studies, or family, consider pausing your account and seeking support.

Control tools

• Deposit, loss, and stake limits configurable by day, week, or month.
• Session time limits and reality checks to monitor use.
• Time-out and self-exclusion options for defined periods or indefinitely.
• Access to account history so you can review bets and spending.

Risk awareness

• Take a self-assessment using reputable resources to read your risk profile.
• Avoid betting on credit and keep betting funds separate from essential expenses.

Support and resources

• Gambling Therapy: global online support and tools.
• GamCare: advice and live chat.
• Local mental health services in Bangladesh can provide confidential counselling.
• Contact customer support to discuss account limits or exclusion.

Policy objectives

• We maintain controls to prevent money laundering and terrorism financing, aligned with our licensing obligations and international standards.

Know Your Customer

• Verification includes collection of identity documents, address confirmation, and payment ownership checks.
• Enhanced due diligence may apply to higher risk profiles, large transactions, or politically exposed persons.

Monitoring and detection

• Automated and manual monitoring reviews deposits, withdrawals, bet patterns, and account changes for unusual activity.
• Triggers include rapid deposits and cash-outs, use of multiple payment instruments, third-party payments, and mismatched data.

Consequences of breaches

• We may request additional information at any time.
• Failure to satisfy checks may result in account suspension, report filing to competent authorities, freezing of funds, or closure.
• DBBet may refuse transactions or services if use is not allowed by law or policy.

Data we collect

• Registration and profile data: name, date of birth, address, contact, and account settings.
• Verification data: ID documents, payment ownership proofs, and checks against databases.
• Usage and technical data: device identifiers, IP, cookies, app telemetry, and log files.
• Transaction and betting data: deposits, withdrawals, bets, bonuses, and event preferences.

How we use data

• To provide and improve services, process payments, settle bets, and manage your account.
• To meet legal duties such as AML, responsible gambling, and regulatory reporting.
• To protect rights and security, prevent fraud, and enforce terms.
• For customer support and service communications. Marketing is sent only in line with your preferences and applicable consent rules.

Sharing and transfers

• Data may be shared with payment providers, KYC vendors, data storage partners, sports integrity bodies, and regulators where required.
• Cross-border transfers follow contractual safeguards and legal requirements.

Retention

• Data is retained for the period necessary for the purposes above and as required by law, after which it is securely deleted or anonymised.

Your rights

• You may request access, correction, portability, restriction, or deletion where applicable.
• You may object to processing based on legitimate interests and can withdraw consent where consent is the legal basis.
• To exercise rights or raise a privacy concern, contact support through your account.

Cookies

• Cookies and similar technologies help operate the website, improve performance, and personalise odds and content. Manage preferences in your browser or account settings.

Technical measures

• Transport Layer Security protects data in transit. Sensitive credentials are hashed and stored under industry practices.
• Firewalls, rate limiting, and anomaly detection protect the platform and transactions.
• Optional two-factor authentication adds a second step to your login.

Organisational controls

• Access to personal data is role-based and logged. Staff undergo training on data protection and legal obligations.
• Change management, code reviews, and segregation of environments reduce operational risk.

Continuous monitoring and response

• Systems are monitored for suspicious logins, unusual account changes, and high-risk payments.
• Incident response procedures cover investigation, containment, and notification under applicable law.

Your responsibilities

• Keep your password secret, enable two-factor authentication, and secure your devices.
• Log out from shared devices and report any suspected unauthorized use of your account.